Our Mission
To help businesses save time and money, and unleash their human potential. Our vision is to power and empower millions of businesses with our software.

About Jibble Group

At Jibble Group we're building the next world-class workforce management and payroll Software-as-a-Service through two of our main products: Jibble and PayrollPanda. We're one of the leading HR SaaS businesses in South-East Asia, with 4,000+ paying customers across 50+ different markets.

Our team of 75 people and our product team of 28 works 100% remotely across 13 different countries around Europe and Asia Pacific, aiming to help businesses save time, money, and unleash their human potential.

About the Job

The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to:

  • Assist, implement, and support customers at key moments in their payroll and HR onboarding experience
  • Complete new PayrollPanda account setup on behalf of the customer and serve as their go-to person during the onboarding process
  • Work closely with the sales team to ensure a smooth transition and onboarding experience for new customers
  • Understand customer pain points and work with the product and sales team to simplify and automate existing processes

Who should apply:

  • 1-2 years of experience in a client facing role (Fresh graduates are encouraged to apply)
  • Excellent written and verbal communication skills
  • High attention to detail, structured with a desire to learn and succeed
  • Must be fluent in English and Malay
  • Fluency in Mandarin will be an added advantage
  • Comfortable with numbers and payroll is a plus